Page 3 - AGL Sustainability Report 2011

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Sustainability Performance Report 2011 1
Contents
Introduction
About AGL
2
Location of signifcant assets
4
About this report
6
Sustainability blueprint
8
Governance and management
10
Stakeholder engagement
12
Economic
Introduction
15
Ongoing proftability
16
Optimisation of electricity generation portfolio
17
Optimisation of upstream gas portfolio
18
Effciency of retail business
19
Sustainable growth
20
Disciplined approach to growth
21
Economic risk management
22
Economic contribution to the community
23
Financial performance summary
24
Customers
Introduction
25
Customer experience
26
Process and quality
27
Energy effciency and renewable energy products and services
29
AGL’s responsibilities as an essential service provider
30
Customers in hardship
32
Community
Introduction
34
Community engagement
35
Power Development
36
Upstream Gas
39
Community contribution
42
Employee Volunteering and Employee Giving
44
Warmth in Winter
45
Community sponsorships
46
People
Introduction
47
Employee engagement
48
Diversity and inclusion
49
Talent acquisition and development
51
Reward, recognition and benefts
53
Additional people data
55
Organisational safety
56
HSE Strategy
58
Wellbeing
59
Climate change
Introduction
60
Climate change risks
61
Carbon risk
62
Operational Footprint
63
Equity Footprint
65
Energy Supply Footprint
66
Greenhouse footprints – supporting information
67
Sustainable generation sources
68
Renewable energy target
69
Carbon price
70
Research, development and deployment
71
Environment
Introduction
72
Environmental risk
73
Air
75
Noise
77
Biodiversity, land management and cultural heritage
78
Waste
79
Water management
80
Consumed water
81
Produced water
82
Managed water
84
Assurance Statement
85
Global Reporting Initiative (GRI) Index
91