Page 38 - AGL Sustainability Report 2011

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AGL Energy Limited 36
Community engagement
Power Development
AGL is a long-term owner/operator of electricity
generation assets, including wind farms, hydro and
other power stations, and is committed to being
a valued member of the local community.
The community is a key stakeholder in AGL’s power development
projects. AGL manages power development projects in accordance
with a project management framework that addresses community
consultation as an important part of the project communications plan.
AGL’s approach to community engagement is based on the needs
of the community and the nature of individual projects. AGL’s
Power Development group has established a Community Charter
that publicly sets the objectives for community engagement
for construction projects:
Principle 1:
We will deliver on our promises to the community –
with actions, not words.
Principle 2:
We will endeavour to respond to all queries within
fve working days.
Principle 3:
We may not be able to solve all perceived problems
put to us, but we will investigate, aim to fnd a solution and
communicate the outcomes.
Principle 4:
We are committed to being a valuable member of
the community by using our resources to build a stronger local
Principle 5
: We will leave a positive legacy in the community
that extends beyond the life of the project.
AGL’s Power Development construction projects are managed
in accordance with a Project Management Framework which
requires community engagement plans to be developed as part
of the communication plan for each project. All Power Development
construction projects that commenced during FY2011 have
community engagement plans.
Power Development also undertakes the necessary community
consultation on projects during development.
During FY2011, community stakeholders have continued to raise
concerns about perceived adverse health effects of wind turbines.
In a public statement ‘Wind Turbines and Health’ the National
Health and Medical Research Council
, Australia’s peak health body
concluded that there is no published scientific evidence to link wind
turbines with adverse health effects. The Victorian Department of
Health has also examined the available scientific literature on wind
farms and supports the NHMRC, concluding that there are no direct
health effects that can be attributed to modern wind turbines
Overseas, the British Wind Energy Association
noted that despite
over 100,000 turbines now installed globally there remains no peer-
reviewed evidence of any health concerns with wind turbines.
AGL will continue to monitor research in this area.
Community feedback at Burra Information Centre
1 Issues raised and noted in the community feedback register at Burra Information Centre are categorised and counted. However if an individual contacts AGL more
than once on a specifc issue (e.g. TV reception) they are listed as one complainant only and attributed to the half-year period where the issue was frst raised.
2 Timeline for the development of the satellite television project within the Hallett/Burra area:
> 5 Jan 2010: Digital television Australia wide media release.
> 20 Jan 2010: First satellite television installation complete.
> As at 30 June 2011, 186 orders were placed as part of the satellite television project. Of those orders, 170 installations were completed by end FY2011.
Positive feedback
Neutral feedback
Negative feedback
(interrupted TV reception)
Negative feedback (noise)
Negative feedback (other)
Individual complainant
Total visitors